Installation of Lighting
Electrical Outlets
It is the homeowner’s responsibility to ensure there is at least one working outlet on the front of the house and, unless you are purchasing an extension cord from Tis the Season, that you’ve left us an extension cord of sufficient length to reach the outlet from your roofline.
If the outlet on the front of the home does not work and we are required to troubleshoot the electrical to get it working, we will add a minimum of $50 to the invoiced value of the project.
If we cannot easily figure out why there is no power to the outlet, we will move to our next installation so as not to delay our schedule. If we leave without being able to power up your lights, it is then your responsibility to get the electrical outlet working and notify us when it is. Once the outlet is working, we will return to your project when we are next in your area.
Homes With Soffit Outlets
If your home has soffit outlets and you want us to use them and install a timer, the timer must be a photocell timer — not a dial timer. If you leave a dial timer for us to install, we will not install it.
If you then purchase a photocell timer and request we return to install it, we may charge a $50 trip fee to do so.
Items Not Included Under Warranty
Trees, Flags, or Other Objects Hitting your Lights: If you request a fix for bulbs out or line unclipped due to trees, flags, balls, or other objects hitting your lighting, we will invoice you for a minimum of $75 to cover our trip time and the time required to fix the issue.
We do not warranty timers. If you’re having an issue with your timer, contact us and we can attempt to help diagnose the issue over the phone, or you can contact the manufacturer of the timer.
Requests for Other Services
Soffit Light Replacement
We will replace your soffit lights for you if you request it. We assume no liability and you agree we are released from any liability if replacing a bulb causes any issue or short in your electrical system.
We will not provide the bulbs for replacement — we assume that you will have them ready for us when we are there to install your holiday lights. We will not make a separate trip to install soffit lights only. Cost for replacing soffit lights is a minimum of $50 for a normal-sized house. If your house is larger than normal or you have more than 2 soffit bulbs, we will provide a cost to replace soffit bulbs on-site.
Other Bulbs / Lighting
Other than our holiday lighting or soffit lights, we do not replace, repair, or install any other bulbs or lighting.
Misc Repairs
We do not repair gutters, roofing, electrical outlets, or other home features. We limit our scope of available services to providing and installing holiday lighting only.
We assume that all electrical outlets, gutters, and roofs are in working condition and perform as expected.
Lighting Installation Schedule
Invoicing and Payment
We will only install your lighting if your invoice is paid in full. We notify you via text message a minimum of twice in advance of your scheduled install date. If your invoice is not paid on the day of your scheduled install, we will skip your install and your lighting installation will be delayed until we are in your area again.
Text Message Communication
The most efficient way for us to communicate with all our customers about scheduled installations is via text message. We ask that you provide us with permission to send you text messages and with a valid cell phone number.
If you decline to allow us to communicate with you via text message and you’d like updates, it is your responsibility to call our office and request an update.
We promise never to provide your information to another party or to use your phone number for anything other than communication related to your holiday lighting.
Storage of Lights
Claims of Lost Timers or Extension Cords
When we remove your lighting from your home in January, the lights, extension cord, and timers go into a tote and that goes directly into storage. We do not remove anything from the tote until we re-install your lights the next year. It is therefore nearly impossible for us to “lose” any of your equipment.
Often when customers believe we’ve lost an extension cord or timer, they actually removed the cord or timer before we took down the lights, or — if they store their own lights — removed some of the equipment from the tote during the year.
If you believe we’ve lost an extension cord or timer, please call us and discuss. We’ll ask that you provide some sort of evidence that you did not remove the items before we took your lights down. It is not our responsibility to keep track of what is on your light string when we remove your lights, and we specifically request that you leave all equipment attached to your lighting so we have everything we need for the next season’s installation.
Our recommendation: Leave all your equipment (extension cord, timer, etc.) attached to your lights all season and until we take down your lights. That way we know we’ll have everything we need to get your lights back up the next season.
Taking a Year Off or No Longer in the Same Home
If you decide not to have your lights hung in a given year, it is your responsibility to communicate with us via email or text about what you would like us to do with your lights.
If you choose not to work with us and we have no communication from you about your lights, we reserve the right to recycle your lights for scrap to optimize our storage spaces. If you are taking a year off and want us to hold your lights, you must communicate that via text or email and we’ll save your lights for you. If we have no communication from you for one season, we reserve the right to recycle your lights for scrap.
If you’ve moved homes and indicate that you no longer want your lights, that you want to leave your lights for the new homeowner, or you don’t communicate at all, we take this as an immediate surrender of the ownership of your lights and we reserve the right to recycle them for scrap.
Items Stored
We are only responsible for storing items that fit in your Rubbermaid totes. This includes lights, extension cords, and timers. At this time we do not have storage available for wreaths or other items. During takedown we will leave anything that does not go in your tote on your front porch and you are responsible for its storage.
Damage Claims
We’ve installed hundreds of thousands of feet of lighting in the 10+ years we’ve been in business and our installation and removal method is non-damaging to anything on your home. If in some way we damage something on your home, we will notify you about it and correct it at our cost.
If you believe we damaged something on your home and we did not notify you about it, we ask that you communicate with us. We’ll request that you provide evidence that the damaged item was not damaged prior to our installing or removing your lights. If you can provide that evidence, we will cover the cost to repair whatever was damaged.