Terms of Service
Please read our terms of service carefully, and if you have any questions call
us and ask.
Last updated September 06, 2020
Items Not Inlcuded Under Warranty
- Damage caused to bulbs or lines becoming unclipped from flags, trees, or other such circumstances that are
out of our control. If you request a fix and we arrive at your home and determine the fix was necessary due to
a flag or tree limb, we will invoice you a minimum of $75 to cover our trip time and time to correct the
issue. A flag blown in the wind will knock out bulbs and unclip lights from gutter and rooflines. Tree
branches which encroach on the roofline of your home will do the same.
- We generally remove flags if we can when we install your lights. We recommend you leave your flag down for
the duration that your lights are on your home.
- We do not assume responsibility to trim your trees back away from your roofline. We recommend you to have
tree limbs and branches trimmed away from your home before we arrive to install your lighting. This way they
do not interfere with your lights. If you request a fix for bulbs out or line unclipped due to trees near your
home, we will invoice you for a minimum of $75 to cover our trip time and the time required to fix the issue.
Requests For Other Services
Soffit Lights Replacement:
We will replace your soffit lights for you if you request we do so. We assume no liability and you
agree we are released from any liability if replacing a bulb causes any issue or short in your electrical
system. We will not provide the bulbs for replacement, we assume that you will have them ready for us when we
are there to install your holiday lights. We will not make a separate trip to install soffit lights only. Cost
for replacing soffit lights is $50 for a normal house. If your house is larger than normal, we will provide a
cost to replace soffit bulbs on-site.
Other Bulbs / Lighting:
Other than our holiday lighting or soffit lights, we do not replace / repair / or install any other
bulbs or lighting.
We do not repair gutters, roofing, electrical outlets, etc... We limit our scope of available services
to providing and installing holiday lighting only. We assume that all electrical outlets, gutters, and rooves
are in working condition and perform as expected.
Lighting Installation Schedule
Invoicing and Payment:
We will only install your lighting if your invoice is paid in full. We notify you via text message a
minimum of twice in advance of your scheduled install date. If your invoice is not paid on the day of your
scheduled install, we will skip your install and your lighting installation will be delayed until we are in
your area again.
Text Message Communication:
The most efficient way for us to communicate with all our customers about scheduled installations is
via text message. We ask you provide us with permission to send you text messages and with a valid cell phone
number. If you decline to allow us to communicate with you via text message and you'd like updates, it is your
responsibility to call our office and request an update. We promise never to provide your information to
another party or to use your phone number for anything other than communication related to your holiday